Let’s put it right.

A problem with your delivery?

If your parcel arrives damaged, warm or in an unexpected condition, keep the product and packaging and contact us as soon as possible. Send photographs of the product, label, internal packaging and gel packs, and the outer box so we can investigate and help resolve the issue.

Please include your order reference, contact details and a description of the problem.

Amendments & cancellations

Once an order has entered preparation or despatch, amendments or cancellations may not be possible. Contact us promptly if you need to change anything.

Returns & refunds

Please speak to the team before returning perishable goods so we can discuss the problem and the appropriate next step. This does not affect your statutory rights if goods are faulty, damaged or not as described.

Storage & reheating

Always follow the storage, defrosting and reheating instructions supplied with your individual product. Unpack your parcel promptly and follow its use-by information.